COVID-19: Please keep up to date with the practice's appointment system via our News section. This video from NHS Lanarkshire explains the changes to GP practices during this time: https://vimeo.com/444812039 and read their COVID FAQ on their website: https://www.nhslanarkshire.scot.nhs.uk/novel-corona-virus-covid-19/recovery-gp-faq/
Patient consultations are now being delivered in a range of ways to help meet the needs of all patient groups including online, telephone, video and face to face. This is to reduce the risk of infection to our patients and staff.
The appointment system is monitored constantly and we adjust it to respond to the needs of all of our patients. Changes will be announced in newsletters available on the website, in the health centre and in local chemists.
Available GP appointments are:
- Emergency (urgent - on the day)
- Routine (appointments can be booked up to 4 weeks in advance)
- Extended Hours (pre-bookable appointments for before 8.30am or after 5.30pm on Mondays and Wednesdays)
(The appointment system is structured to comply with the General Medical Services contract.)
All appointments are subject to availability. Online booking is also available for appointments with GP's - new users must register to use this service.
Do you need to see a GP? : Who To Turn To When You're Ill
Why Does The Receptionist Need to Ask What's Wrong With Me?
Emergency On The Day Appointments
During an urgent appointment we must ask patients to limit themselves to the urgent problem and make a routine appointment for non-urgent problems. If you have a long list of concerns in any consultation the doctor may ask you to come back for a follow up appointment in order to deal with the less urgent problems. Therefore it is important that you ask the doctor to deal with the more urgent problems first. Please do not ask the doctor to print out repeat prescriptions during an appointment or deal with other patients during your consultation, as this would take time from other patients who are waiting.
Many community pharmacies across Scotland can now directly treat patients for uncomplicated UTIs (urinary tract infections) or impetigo. This service is being rolled out through the national initiative 'Pharmacy First'. This service allows patients to access advice and/or treatment for uncomplicated UTIs in women aged 16-65 and impetigo for any child over the age of 2 or any adult. The pharmacist will ask you about your symptoms in order to give you the right advice or treatment. There are some exclusions which can prevent the pharmacist from offering treatment in which case they will refer you to your GP. Local pharmacies that are taking part are: Boots Kilsyth, Charteris, Well pharmacy, Twechar pharmacy and Boots Craigmarloch.
Extended Hours Appointments
For patients in full time employment, we provide appointment times outside working hours that can be booked up to four weeks in advance.
Monday 7.25-8.30am / 5.30pm - 7.30 pm
Wednesday 7.25-8.30am / 5.30pm - 7.30 pm
Please note that we cannot guarantee a specific GP for these appointments. Requests for a male or female doctor will be upheld if possible.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. On average, 374 patients per month fail to attend their appointment with the doctor or nurse. Please phone our appointment cancellation line on 01236 828224 to leave a voicemail cancelling your appointment at ANY TIME - it is available 24/7.
You can phone to leave a message for a doctor. The doctor may get a receptionist to call you back with an answer or call back themselves. The doctor will deal with your message when they are next dealing with telephone calls. That may not be the same day as you leave a message for them. If you need to speak to a doctor urgently you must explain this to the receptionist who may need to pass your request to an on call doctor. If it is possible that this may result in a house call, please request a house call in the first instance and the doctor may phone you back to discuss whether this is required.
Please let us know if you want an interpreter when making an appointment so that this can be arranged. More information regarding this service is available from the health centre including material to help us identify the language requirement.
Please let the clinic know if you would feel more comfortable with a chaperone present.
Kilsyth Medical Partnership is an undergraduate teaching practice and occasionally has students. You will always be warned that a student will be present – please let the receptionist or doctor know if you want to see the doctor alone.